LVMAC Tidbit — Wilkes-Barre VA Medical Center Announces New One-Number, Call Center

On 17 February, in an effort to improve contact between the serviced veterans and their assigned clinical teams, Patient Aligned Care Teams (PACT), the Wilkes-Barre VAMC has announced the opening of a one-stop call center with a one-call number (1-877-928-2621) beginning 19 February 2016.   It is intended to help those using the Medical Center and their Community-Based Outpatient Centers (CBOC) — the Lehigh Valley has two of these, one in Allentown and another in the Bangor area; and it will provide veterans with a direct line of contact to schedule or cancel appointments, relay messages to their provider, request medication refills, or have their calls routed to the appropriate service. (more…)