Forward Observer
Forward Observer — The Veterans Choice Program Drama Continues: Getting Bugged by the Private Healthcare’s Debt Collectors?
VA Announces Community Care Call Center to Help Veterans with Choice Program Billing Issues
The joy of encountering the American private medical systems’ debt collectors has been taken on by the Department of Veterans Affairs in effort to make right with their veterans. On 14 March 2016, the VA announced the opening of yet another call center – this time to resolve debt collection issues resulting from problems created by the Veterans Choice [Card] program. Veterans have been experiencing adverse credit reporting or debt collection resulting from inappropriately billed Choice Program claims. The VA is now acknowledging that delayed payments and inappropriately billed claims are unacceptable and have caused stress for veterans and providers alike. (more…)