LVMAC Tidbit: VR&E Program Now Offers “Tele-Counseling” to Improve Its Service
On 30 November, the U.S. Department of Veterans Affairs’ (VA) Vocational Rehabilitation and Employment Program (VR&E) announced its ability to provide “Tele-counseling” to those disabled veterans desiring it.
The VA’s Tele-counseling, or virtual communication system, allows the use of any device with a webcam and microphone to communicate with one of its 1,000-plus Vocational Rehabilitation Counselors (VRC). This capability reduces travel costs and time for both veterans and VRCs, thereby potentially improving a veteran’s access to necessary VR&E services. “VR&E’s Tele-counseling service is another example of how VA continually modernizes in support of Veterans’ needs … [It provides] personalized, interactive face-to-face services regardless of location”, according to the Secretary of the VA, Robert Wilkie.