Last Veterans Day 2015, the Department of Veterans Affairs launched with little fanfare a new website, www.vets.gov, though it is still under development and not anticipated to be finally complete for a year. It is part of the ostensibly transformative MyVA initiative and is being done in response to the federal government’s acknowledgment that there is are far too many “helpful” websites, call centers and 1-800 numbers out there. The end result is “the VA customer experience is fragmented, frustrating and confusing.” The VA is attempting to develop a simplified website “which provides useful information that’s clearly written and presented and tools that are easy to find and use” in all one place. This is no easy task.
One of its better efforts on this website seems to be the The Veterans Employment Center™ (VEC). Its intention is to connect veterans and their families with meaningful employment and career-development opportunities. (more…)